Refund policy

If we make an error with your order, we will gladly correct it. Contact us at toptierinstalls@gmail.com within 4 business days of receiving your order. Items must be in their original, unused condition to qualify for a return. Returns sent back after the 4-day period or items that have been tampered with will not be accepted.

Once the Hair is in your possession, TopTierHairMaison is no longer responsible for how it is maintained or used.

 

Pricing & Service Modifications

Prices and product availability are subject to change without notice. TopTierHairMaison reserves the right to modify or discontinue any service, product, or content without prior notice. We are not liable to you or any third party for price changes, service modifications, or discontinuations.

Zero Tolerance Chargeback Policy

We strongly encourage customers to contact us at toptierinstalls@gmail.com before initiating a chargeback. Many issues can be resolved quickly and amicably.

Chargebacks are costly and disruptive. Fraudulent chargebacks, including those used to circumvent our policies, will result in:

• Reports filed with the Chargeback Protection Project, potentially affecting the customer’s ability to shop with other online retailers.

• Complaints filed with the Internet Fraud Complaint Center (IFCC), the Better Business Bureau (BBB), and the customer’s local authorities.

• Legal action, including mail fraud complaints if applicable, and referral to a collections agency for delinquent accounts.

We take these matters seriously to protect our business and ensure fair practices for all customers.